ISS World Expo 2016

Advanced Architecture for Self-Storage: Building Styles, Design and Innovation

Thu, 27 Jan 2022 21:42:59 GMT

This session will help you select the optimum model for a particular site to maximize the potential of a self-storage property. Get insight to building styles, design trends and innovative techniques.

Speaker: Bruce Jordan, President, Jordan Architects Inc.
Format: Streaming Video
Duration: 50 minutes

Advanced Architecture for Self-Storage: Building Styles, Design and Innovation
Market factors including local politics, parcel configuration, zoning, development standards, topography and phasing all play a role in shaping self-storage facility design. This presentation will help you select the optimum model for a particular site to maximize the potential of a property. Our speaker will share insight to building styles, design trends and innovative techniques. You’ll learn:

“Big picture” factors that affect design
How to create a user-friendly design to foster success
Important architectural considerations regarding conversion projects
Advanced design techniques for multi-story facilities
Techniques to optimize management-office design

This product is also available in DVD format, both as a single and as part of the following discount packages:

Advanced Legal Knowledge: 4 Critical Areas for Self-Storage Management

Thu, 27 Jan 2022 21:43:42 GMT

Get an overview of four critical legal concerns related to daily self-storage operation, including the most important lawsuits to avoid, tenant bankruptcy, late-fee charges and employee overtime.

Speaker: Jeffrey Greenberger, Partner, Katz, Greenberger & Norton LLP
Format: Streaming Video
Duration: 50 minutes

Advanced Legal Knowledge: 4 Critical Areas for Self-Storage Management
Experienced self-storage managers should know the legal aspects of the job involve more than just administering lien sales. Our presenter will provide an overview of four critical legal concerns related to daily operation, including the most important lawsuits to avoid, tenant bankruptcy, late-fee charges and employee overtime. You’ll learn:

Why legal concerns for managers extend far beyond lien sales
Which lawsuits are the most important to avoid
The risks of tenant bankruptcy
How to properly assess and charge late fees
The latest information related to employee overtime

This product is also available in DVD format, both as a single and as part of the following discount packages:

Around the World of Self-Storage: A Panel Discussion for International Insight

Thu, 27 Jan 2022 22:04:54 GMT

Get insight to trends, strategies and challenges in self-storage markets across the globe. A panel of experts shares experience in key areas including operation, development, financing, marketing and more.

Moderator: David Blum, President, Better Management Systems LLC
Panelists:
Leon Benghiat, Founder and President, iBid4Storage.com
Gavin Lucas, CEO, Stor-Age
John McGlynn, Founder and Chairman, Storage Vault Ltd.
Jon Perrins, President, Co-Founding Director and Chairman, Steel Storage Holdings
Frederico Rölz, CEO International Self Storage Developer, Mr. Bodeguitas
Kevin She, Co-Founder, SC Storage
Heng Tze Kiang, General Manager, StorHub Management Pte. Ltd.
Ken Weiner, President, Income Property Investors Inc.
Format: Streaming Video
Duration: 45 minutes

Around the World of Self-Storage: A Panel Discussion for International Insight
As self-storage builds momentum abroad and gains a foothold in emerging markets, opportunities exist and challenges persist for operators, investors and developers. Our expert panel of international storage experts will provide insight to market trends, strategies and challenges across the globe. They’ll share experience in key areas including operation, development, financing, marketing and more. You’ll learn:

Which markets are poised for growth
Development challenges and how to overcome them
Market-specific strategies for successful operation
Marketing tactics to improve customer awareness and conversion
Approaches to financing

This product is also available in DVD format, both as a single and as part of the following discount packages:

Auditing Your Self-Storage Operation: Standards, Tools and More

Thu, 27 Jan 2022 21:40:52 GMT

Learn why facility auditing is a critical part of successful self-storage operation as well as things to look for during an audit, tools to facilitate the process, and what to do when you find red flags.

Speaker: Alyssa Quill, Co-Owner, Storage Asset Management
Format: Streaming Video
Duration: 38 minutes

Auditing Your Self-Storage Operation: Standards, Tools and More
Facility auditing is a critical part of every successful self-storage operation. In this session, you’ll come to understand why. Our presenter will also discuss things to look for during an audit, tools to facilitate the process, and what to do when you find red flags. You’ll get insight to help you pinpoint areas for improvement, reduce expenses and minimize liability. You’ll learn:

Why it's so important to audit
Things to look for during the process
Tools to use to make the audit go smoothly and efficiently
Items that can be reviewed remotely
What to do when you uncover a red flag

This product is also available in DVD format, both as a single and as part of the following discount packages:

Becoming a Master of Your New Domain: Managing Your Self-Storage Time and Tasks

Thu, 27 Jan 2022 21:39:06 GMT

This instructive, practical session shares time- and task-management skills for self-storage facility managers, including tips for prioritization and ways to avoid procrastination.

Speaker: Susan Haviland, Owner and Lead Consultant, Haviland Storage Services
Format: Streaming Video
Duration: 48 minutes

Becoming a Master of Your New Domain: Managing Your Self-Storage Time and Tasks
As a self-storage manager, you only have a certain amount of time on your hands, and yet you also have an ever-growing list of tasks to complete. You can play “beat the clock,” but the smarter choice is to learn a solid set of time- and task-management skills. Our presenter will teach some during this instructive, practical session. You’ll learn:

The difference between time management and task management
How to make the most of the time you have
Which skills are required for effective time management
Why it’s important to use lists
How to prioritize and avoid procrastination

This product is also available in DVD format, both as a single and as part of the following discount packages:

Buying an Existing Self-Storage Facility: Evaluation Factors and Pitfalls to Avoid

Thu, 27 Jan 2022 21:36:05 GMT

This session examines the buying process, focusing on due diligence and criteria for evaluating a self-storage property. It also addresses pitfalls to avoid during the execution of a real estate deal.

Speaker: John Gilliland, President and CEO, Investment Real Estate LLC
Format: Streaming Video
Duration: 50 minutes

Buying an Existing Self-Storage Facility: Evaluation Factors and Pitfalls to Avoid
For those looking to get into the self-storage space, the acquisition of an existing business can be an excellent investment option—if you approach the transaction intelligently. Our presenter will help you understand the buying process, focusing on due diligence and criteria for evaluating a property. He’ll also address pitfalls to avoid during the execution of a real estate deal. You’ll learn:

Tips for crafting an offer
What to expect in regard to timelines
A checklist for conducting due diligence
Ways to identify operational deficiencies
An overview of the transaction process

This product is also available in DVD format, both as a single and as part of the following discount packages:

Conquering Self-Storage Job Burnout

Thu, 27 Jan 2022 21:38:04 GMT

Learn root causes of job burnout, how to recognize it in yourself and others, how it can impact revenue and customer service, and how to correct the problem. Get tips to reinvigorate yourself and coworkers!

Speaker: Stephanie Tharpe, Senior Vice President of Operations, A+ Storage of Tennessee LLC
Format: Streaming Video
Duration: 43 minutes

Conquering Self-Storage Job Burnout
Facility managers are the No. 1 asset of any self-storage business. Good managers regularly go above and beyond to make an operation successful, but the rigors of the job can cause burnout. Our speaker will provide insight on how to spot signs of burnout in yourself and staff members, how it can impact revenue and customer service, and how to correct the problem. You’ll learn:

The root causes of burnout
How to recognize the signs of job burnout
How burnout negatively affects revenue and customer service
Steps to help correct the problem
Tips to help reinvigorate yourself or coworkers

This product is also available in DVD format, both as a single and as part of the following discount packages:

Covering Your Assets: The Essentials of Self-Storage Insurance

Thu, 27 Jan 2022 21:42:20 GMT

Find out which self-storage insurance coverages you need and in which amounts as well as optional coverages to consider, how to review a policy, tips for choosing a broker and more.

Speaker: Mike Schofield, President and CEO, MiniCo Insurance Agency LLC
Format: Streaming Video
Duration: 51 minutes

Covering Your Assets: The Essentials of Self-Storage Insurance
Every self-storage business needs insurance, but which specific coverages do you need and in what amounts? Are there optional coverages you should consider? What should you pay, and how often should you review your policy? How do you choose a broker? Get answers to these important questions and others in this comprehensive session. You’ll learn:

The coverages your business can’t do without
Optional coverages to consider
How to determine the best coverage limits
How to review your existing policy
Tips for choosing a broker

This product is also available in DVD format, both as a single and as part of the following discount packages:

Critical First Steps: Determining Self-Storage Project Feasibility

Thu, 27 Jan 2022 21:34:46 GMT

This session discusses critical acquisition and development factors including how to examine a target market, site-selection considerations, demographics, due-diligence tools and financial projections.

Speaker: Jim Chiswell, President, Chiswell & Associates LLC
Format: Streaming Video
Duration: 50 minutes

Critical First Steps: Determining Self-Storage Project Feasibility
The worldwide interest in self-storage has created a bit of a "feeding frenzy." This session will allow you to objectively examine your potential for entering the industry. Our presenter will discuss acquisition and development factors that must not be overlooked. His candid assessment of current industry opportunities is designed to help you make an informed business decision. You’ll learn:

How to examine a target market
Factors involved in site selection
Understanding shifting demographic patterns
The best available tools to facilitate the due-diligence process
How to develop conservative financial projections

This product is also available in DVD format, both as a single and as part of the following discount packages:

Cultivating Your Human Resources: Turning Your Self-Storage Managers Into Money-Making Allies

Thu, 27 Jan 2022 21:44:34 GMT

Learn strategies to keep self-storage managers motivated and invested in the continued success of the business. Get insight to compensation and bonus structures, training, employee feedback and more.

Speaker: Joe Niemczyk, President, Executive Self Storage Associates Inc.
Format: Streaming Video
Duration: 51 minutes

Cultivating Your Human Resources: Turning Your Self-Storage Managers Into Money-Making Allies
Your self-storage manager is the face of your business, so it’s critical to protect against job complacency to maintain a high level of facility performance. Our speaker will explore strategies to keep managers motivated and invested in the continued success of an operation. He’ll talk about compensation and bonus structures, training, employee feedback and more. You’ll learn:

How to incentivize employees to earn more money for the business
Smart strategies for compensation and performance bonuses
How to get the most out of training
How to solicit and implement employee feedback
How to create motivation with backup resources

This product is also available in DVD format, both as a single and as part of the following discount packages:

Establishing Self-Storage Policies, Procedures and Best Practices

Thu, 27 Jan 2022 21:45:36 GMT

Learn how to create policies, procedures and best practices that make sense for your facility. Discover how laws affect your policies as well as how to build an operations manual and ensure compliance.

Speaker: Marianne Cordova-Breen, President, AMS Group LLC
Format: Streaming Video
Duration: 47 minutes

Establishing Self-Storage Policies, Procedures and Best Practices
Self-storage management involves routine tasks, many o fwhich must be done on a timely, consistent basis. Some are even regulated by state laws, so it’s important they be handled properly. Because you can’t always be hands-on, you need standard operating procedures for managers to follow. Our presenter will help you you create policies and best practices that make sense for your facility. You’ll learn:

Everyday tasks that must be managed by your staff
How to create an operations manual
How the law affects your company policies
When to make judgment calls and when to make phone calls
How to ensure staff compliance

This product is also available in DVD format, both as a single and as part of the following discount packages:

Evaluation Self-Check for Self-Storage Managers: Perfecting Your Performance

Thu, 27 Jan 2022 21:48:55 GMT

Get valuable suggestions to help self-storage managers evaluate and improve their own job performance. You’ll also get a checklist for professional development and learn ways to make yourself indispensable.

Speaker: Carol Mixon-Krendl, President, SkilCheck Services Inc.
Format: Streaming Video
Duration: 52 minutes

Evaluation Self-Check for Self-Storage Managers: Perfecting Your Performance
Self-storage managers always play an integral role in facility success, but there are ways to make yourself indispensable to the business and maximize your positive contribution to the bottom line. Our speaker will offer suggestions to improve your professional performance, which will ultimately advance facility income and operation. She’ll also provide a vital checklist on essential areas for development. You’ll learn:

How to effectively evaluate your own professional performance
Key areas to improve your role in the business
Ways to make yourself indispensable to your facility owner
Ways to positively impact the facility’s bottom line
How to use constructive criticism

This product is also available in DVD format, both as a single and as part of the following discount packages:

From Green Light to Ground-Breaking: Securing Approvals for Your Self-Storage Project

Thu, 27 Jan 2022 21:51:39 GMT

This session helps guide you through the initial procedure to gain jurisdictional approval and provides strategies for securing the entitlements and permits you need to build your dream self-storage facility.

Speaker: Ken Carrell, Principal, ARE Associates
Format: Streaming Video
Duration: 42 minutes

From Green Light to Ground-Breaking: Securing Approvals for Your Self-Storage Project
Once you’ve found a suitable site on which to build your self-storage facility, it can be a long and complicated process to get the entitlements and construction permits you require. This session will help guide you through the initial procedure to gain jurisdictional approval and provide strategies for securing the permits you need to build your dream facility. You’ll learn:

Important site considerations
How to navigate the zoning process
Strategies to gain jurisdictional approval
The ins and outs of construction-permit processing
Why project coordination is critical to success

This product is also available in DVD format, both as a single and as part of the following discount packages:

General Principles of Self-Storage Site Design and Layout

Thu, 27 Jan 2022 21:50:05 GMT

This session addresses criteria for ensuring a self-storage project’s site design and layout are an appropriate fit for the market and provides advice for maximizing square footage, unit mix and more.

Speaker: Jamie Lindau, National Sales Manager, Trachte Building Systems
Format: Streaming Video
Duration: 55 minutes

General Principles of Self-Storage Site Design and Layout
With modern self-storage facilities resembling upscale retail properties and owners/investors finding better locations on which to build, quality site design and layout have become critical factors for success. This presentation will address criteria for ensuring a project’s design and layout are an appropriate fit for the market and provide advice for maximizing square footage. You’ll learn:

Factors to determine whether to build a single- or multi-story facility
How to maximize unit mix and configuration
Important considerations for drive-aisle and building widths
The role of traffic in determining placement for gates, the office and other elements
How building codes and weather concerns affect site design and layout

This product is also available in DVD format, both as a single and as part of the following discount packages:

Going Global: Insight on Overseas Expansion for U.S. Self-Storage Professionals

Thu, 27 Jan 2022 22:04:31 GMT

This session explores the unique qualities of the self-storage industry and its application in different international markets for those who wish to expand their business or investment capital overseas.

Speaker: Jay Harron, President, Metro Storage International LLC
Format: Streaming Video
Duration: 45 minutes

Going Global: Insight on Overseas Expansion for U.S. Self-Storage Professionals
As self-storage establishes a presence in markets around the world, opportunities and challenges arise for U.S. owners, investors and developers who wish to expand their business or investment capital overseas. Our presenter will discuss the unique qualities of the storage industry and its application in different international markets. You’ll learn:

How self-storage fits into markets outside the United States
Which markets are well-established and which are poised for rapid adoption
How to optimize success abroad, whether investing, developing or operating
Common mistakes to avoid
How to align all the components necessary for a successful venture overseas

This product is also available in DVD format, both as a single and as part of the following discount packages:

Going Mobile: The Rise of Apps in Self-Storage Operation

Thu, 27 Jan 2022 22:08:48 GMT

Gain insight to the state of the mobile-technology market as it relates to apps, their current benefits and how they’ll likely impact the self-storage industry.

Speaker: Jason Barrett, CEO, Go Local Interactive
Format: Streaming Video
Duration: 46 minutes

Going Mobile: The Rise of Apps in Self-Storage Operation
The use of mobile technology has surpassed the use of desktop computers, and studies show that when people spend time online with their mobile devices, it’s more often through an app than a mobile website. Our speaker will provide insight to the state of the market as it relates to mobile apps, their current benefits and how they’ll likely impact the self-storage industry. You’ll learn:

How mobile technology has evolved
Why consumers favor using mobile apps vs. mobile websites
The types of mobile apps consumer are using and on which devices
The benefits and challenges of developing mobile apps
The potential impact mobile apps will have on self-storage

This product is also available in DVD format, both as a single and as part of the following discount packages:

Hiring and Training Your First Self-Storage Managers

Thu, 27 Jan 2022 21:52:24 GMT

Learn how to recruit, evaluate, hire and train your new self-storage managers to ensure they operate the asset to maximum profitability. Get insight on interviewing, background checks, references and more.

Speaker: Pamela Alton, Owner, Mini Management Services
Format: Streaming Video
Duration: 41 minutes

Hiring and Training Your First Self-Storage Managers
Your managers are the key to your business success, so it’s important to find and hire the right people. In this session, you’ll learn how to recruit, evaluate, hire and train your new employees to ensure they operate the asset to maximum profitability. Our presenter, who has placed thousands of managers throughout her career, will share her HR insights with you. You’ll learn:

Tips for recruiting
How to interview potential candidates
How to conduct background and reference checks
The most effective training methods
How to evaluate staff performance and ensure your training “sticks”

This product is also available in DVD format, both as a single and as part of the following discount packages:

How Current Market Dynamics Affect Self-Storage Property Value

Thu, 27 Jan 2022 21:55:55 GMT

Review current self-storage real estate cycles, including factors that will shift the market into a new phase and how these correspond with facility value. Also learn ways to maximize return on investment.

Speaker: Jay Crotty, Managing Partner, SkyView Advisors
Format: Streaming Video
Duration: 42 minutes

How Current Market Dynamics Affect Self-Storage Property Value
As the self-storage market experiences record operating performance and property sales to match, it’s critical to understand the value of your property and the dynamics that will impact it going forward. Our speaker will review real estate cycles, factors that will shift the self-storage market into a new phase, and how these correspond with facility value. You’ll learn:

How macro-economic trends affect self-storage property value
The risks and rewards of the current market cycle
The nuances of how brokers, investors and lenders value property
Strategies to increase property value
Ways to maximize your return on investment

This product is also available in DVD format, both as a single and as part of the following discount packages:

How to Maximize Your Self-Storage Technology Investment

Thu, 27 Jan 2022 22:08:04 GMT

Explore ways to maximize your self-storage technology outlay, including strategies for getting staff and customers on board and guidelines for general maintenance. You’ll also learn how to measure ROI.

Speaker: Troy Brown, Owner, Troy Brown Consulting
Format: Streaming Video
Duration: 26 minutes

How to Maximize Your Self-Storage Technology Investment
Technology can add a tremendous boost to self-storage performance and provide greater insight to your operation, but it takes time, money and effort to purchase and implement. Our presenter will show you ways to maximize your outlay, including strategies for getting staff and customers on board with its use and guidelines for general maintenance. He’ll also show you how to measure return on investment. You’ll learn:

Strategies for overcoming staff and customer fears about technology
How to train employees and educate customers in effectively using their tools
How to integrate technology and business processes to achieve results
General tips for keeping tools in proper working order
How to know if you’re getting the most out of your technology investment

This product is also available in DVD format, both as a single and as part of the following discount packages:

Industry Overview: Self-Storage History, Evolution and Status

Thu, 27 Jan 2022 21:32:59 GMT

If you’re new to the self-storage industry, the panel of experts in this seminar will teach you about the history and evolution of the business as well as its current status and future as an asset class.

Moderator: Jim Chiswell, President, Chiswell & Associates LLC
Panelists:
Tim Dietz, President and CEO, Self Storage Association
John Good, President and Chief Operating Officer, Jernigan Capital Inc.
Guy Middlebrooks, Vice President of Third-Party Management, CubeSmart
Format: Streaming Video
Duration: 45 minutes

Industry Overview: Self-Storage History, Evolution and Status
If you’re new to the self-storage industry, take this opportunity to learn something about the history and evolution of the business as well as its current status as an asset class. Our presenters, who are long-time experts in the field, will help orient you to this amazing investment opportunity. You’ll learn:

When and how the self-storage industry began
Some of the key players in the business
How the business has changed over the years
How self-storage is currently perceived by the investment community
How the industry is poised to grow and succeed in 2016 and beyond

This product is also available in DVD format, both as a single and as part of the following discount packages: