Sales/Customer Service

Total Self-Storage Solutions 2024 Education Video Package

Mon, 27 May 2024 17:34:04 GMT

Get 42 seminars addressing the full spectrum of self-storage: development, construction, investment, ownership, management, marketing, technology and more. Enjoy significant savings!

Format: Streaming video
Duration: Approximately 40 hours

Total Self-Storage Solutions 2024 Education Video Package
Streaming video is now available in discount packages! Now you can get all 42 sessions from the Big Picture, Building, Innovation, Investing, Management and Ownership education tracks at the 2024 Inside Self-Storage World Expo in one convenient bundle.
This product offers significant savings off the individual video prices and features self-storage experts discussing important topics related to development, construction, customer experience, investment, ownership, management, marketing, technology, legal issues and more. It includes the following videos:

Big Picture

Rock of Ages: How Generational Change Is Influencing All Aspects of the Self-Storage Industry
2024 Construction Outlook: Understanding Today’s Trends and Their Long-Term Implications
The 5 Greatest Threats Facing Self-Storage Today (and What to Do About Them)
Legal Horizons: What to Look for on the Self-Storage Liability Landscape
Self-Storage Data Dump: Analytical Insights to Help You Elevate Your Operation
The Heat Is On! The Impact of Global Warming on Self-Storage
Blazing New Trails: Self-Storage Business Improvements You Can Make, Simply by Avoiding These Mistakes

Building

Customer-Centric Self-Storage Design: Balancing Cost With a Winning Outcome
Protect Yourself Before You Wreck Yourself: Understanding the Self-Storage Construction Contract
Less-Extreme Makeover, Self-Storage Edition: How to Give Your Aged Facility a New Edge
Sustainability in Self-Storage Construction: What It Really Means and How to Achieve It
Change Order! How to Manage Self-Storage Project Modifications With Fairness and Finesse
IBC Code Impact: What the Latest Changes Mean for Your Self-Storage Development
The Self-Storage Zoning Game Has Changed! Here’s How You Can Still Play and Win

Innovation

Harnessing the Power of AI to Boost Your Self-Storage NOI
Designing Customer-Centric Self-Storage Experiences for Today’s Competitive Market
10X Your Productivity! Leveraging Automation in Self-Storage Operation
Self-Storage SEO 2024: Your Marketing Blueprint for a Cookie-Free Future
Beyond Dynamic Pricing: Technology-Driven Revenue Management for Self-Storage
Monitor, Study, Convert: Combining Tech and Data to Improve Your Self-Storage Business
The Truth About Remote Management: Self-Storage Experts Share the Deets

Investing

Money, Mindset, Momentum … How to Get Started and Grow Fast in Self-Storage Investing
Raising Funds: Scaling Your Self-Storage Business Through OPM (Other People’s Money)
Advanced Self-Storage Feasibility: Metrics You May Be Missing, Plus What the Numbers Won't Tell You
Money Matters: What the Banking Credit Crunch and High Interest Rates Mean for the Self-Storage Industry
A New Investor’s Guide to Securing a Self-Storage Loan
Outside the Self-Storage Box: Creative Ways to Expand Your Portfolio
The Power of Relationship Capital: Leveraging Your Personal Brand to Find and Close Self-Storage Deals

Management

Do or Die: Things Self-Storage Managers Must Do to Make Ownership Happy and Get PAID
Delivering Personal Sales and Service in a Remote Self-Storage Environment
Adapting to Modern-Day Self-Storage Operation: Next-Level Insights for Experienced Managers
Self-Storage Young Guns: Career Innovation and Planning in Today’s Corporate-Forward Industry
Simple DIY Marketing Strategies for Self-Storage Managers
Community Involvement and Self-Storage Success: The Why and How of Grassroots Engagement
Maintenance Matters: How to Keep Your Self-Storage Site Looking and Functioning Its Best

Ownership

DIY Business Intelligence for Self-Storage: Tools You Can Create and Use on Your Own
Improving Self-Storage Income and Value, Whether You Intend to Buy, Sell or Hold
Getting More of What You Want (and Less of What You Don’t) From Your Self-Storage Team
Insurance Insanity! What’s Happening to Your Coverage, Plus Solutions to Offset Costs and Risk
Operating Boat/RV Storage … It Ain’t the Same Business Model as Self-Storage!
Self-Storage Marketing Playbook: A Guide for Facility Owners
Averting Missed Opportunity: Things You Must Keep in Mind to Maximize Self-Storage Profitability

For more detailed descriptions, please refer to the individual product pages.

Self-Storage Operator Essentials 2024 Education Video Package

Mon, 27 May 2024 17:39:41 GMT

Get 28 education sessions that address important aspects of self-storage facility operation. This discount bundle addresses issues of sales, service, marketing, revenue, staffing, technology, legal and more.

Format: Streaming video
Duration: Approximately 23 hours

Self-Storage Operator Essentials 2024 Education Video Package
Streaming video is now available in discount packages! Now you can get 28 sessions from the Big Picture, Innovation, Management and Ownership Tracks at the 2024 Inside Self-Storage World Expo in one convenient bundle. This product offers significant savings off the individual video prices and features self-storage experts discussing important topics related to facility operation including sales, customer service, marketing, revenue management, staffing, technology, legal compliance and more. It includes:

Big Picture

Rock of Ages: How Generational Change Is Influencing All Aspects of the Self-Storage Industry
2024 Construction Outlook: Understanding Today’s Trends and Their Long-Term Implications
The 5 Greatest Threats Facing Self-Storage Today (and What to Do About Them)
Legal Horizons: What to Look for on the Self-Storage Liability Landscape
Self-Storage Data Dump: Analytical Insights to Help You Elevate Your Operation
The Heat Is On! The Impact of Global Warming on Self-Storage
Blazing New Trails: Self-Storage Business Improvements You Can Make, Simply by Avoiding These Mistakes

Innovation

Harnessing the Power of AI to Boost Your Self-Storage NOI
Designing Customer-Centric Self-Storage Experiences for Today’s Competitive Market
10X Your Productivity! Leveraging Automation in Self-Storage Operation
Self-Storage SEO 2024: Your Marketing Blueprint for a Cookie-Free Future
Beyond Dynamic Pricing: Technology-Driven Revenue Management for Self-Storage
Monitor, Study, Convert: Combining Tech and Data to Improve Your Self-Storage Business
The Truth About Remote Management: Self-Storage Experts Share the Deets

Management

Do or Die: Things Self-Storage Managers Must Do to Make Ownership Happy and Get PAID
Delivering Personal Sales and Service in a Remote Self-Storage Environment
Adapting to Modern-Day Self-Storage Operation: Next-Level Insights for Experienced Managers
Self-Storage Young Guns: Career Innovation and Planning in Today’s Corporate-Forward Industry
Simple DIY Marketing Strategies for Self-Storage Managers
Community Involvement and Self-Storage Success: The Why and How of Grassroots Engagement
Maintenance Matters: How to Keep Your Self-Storage Site Looking and Functioning Its Best

Ownership

DIY Business Intelligence for Self-Storage: Tools You Can Create and Use on Your Own
Improving Self-Storage Income and Value, Whether You Intend to Buy, Sell or Hold
Getting More of What You Want (and Less of What You Don’t) From Your Self-Storage Team
Insurance Insanity! What’s Happening to Your Coverage, Plus Solutions to Offset Costs and Risk
Operating Boat/RV Storage … It Ain’t the Same Business Model as Self-Storage!
Self-Storage Marketing Playbook: A Guide for Facility Owners
Averting Missed Opportunity: Things You Must Keep in Mind to Maximize Self-Storage Profitability

For more detailed descriptions, please refer to the individual product pages. This product is also included as part of the Total Self-Storage Solutions 2024 Education Video Package.

Self-Storage Management 2024 Education Video Package

Mon, 27 May 2024 17:54:56 GMT

Get seven education sessions focused on self-storage facility management. This discount bundle offers insight into revenue management, marketing, collections, add-on profit centers, career growth and more.

Format: Streaming video
Duration: Approximately 6 hours

Self-Storage Management 2024 Education Video Package
Streaming video is now available in discount packages! Now you can get all seven sessions from the Management education track at the 2024 Inside Self-Storage World Expo in one convenient bundle. This product offers savings off the individual video prices and features self-storage experts discussing issues that are important to facility managers. It includes:

For more detailed descriptions, please refer to the individual product pages. This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package

Rock of Ages: How Generational Change Is Influencing All Aspects of the Self-Storage Industry

Mon, 27 May 2024 14:25:40 GMT

This forward-looking panel provides insight from self-storage experts as they shed light on key cost-related issues and their potential impact on building in 2024 and into the foreseeable future.

Speaker: Dallas Cothrum, President, Masterplan
Format: Streaming video
Duration: Approximately 50 minutes

Rock of Ages: How Generational Change Is Influencing All Aspects of the Self-Storage Industry
Generational change shapes American buying habits, which impacts not only the future of our communities but the success of all businesses, including self-storage facilities. This session will examine how the shift from Baby Boomers to Millennials and Generation Z is impacting everything from real estate to local politics, and in turn, operational decision-making. Understanding these trends will help you excel in the now while preparing for tomorrow.

You'll learn:

Why it’s important to understand the habits of each generation as a customer segment
Why market demand is often inconsistent with political will
The impact of elected officials who are swayed by the preferences of their generational cohort
Homebuying trends among young professionals and what they mean for self-storage
The habits of aging Baby Boomers, and why understanding them is critically important

This product is also included as part of the following discount packages

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Big Picture 2024 Education Video Package
Self-Storage Builder/Investor Essentials 2024 Education Video Package

Do or Die: Things Self-Storage Managers Must Do to Make Ownership Happy and Get PAID

Mon, 27 May 2024 16:40:20 GMT

If you’re a self-storage manager, your goal is to make money. Learn things you can do to ensure a more profitable business, which will please your owner and put more money in everyone’s pocket.

Speakers: Anne Ballard, President of Marketing, Training and Developmental Services; Lou Barnholdt, Vice President of Sales and Development; Sarah Beth Johnson, Vice President of Sales and Development; and Stacie Maxwell, Vice President of Marketing and Training, Universal Storage Group
Format: Streaming video
Duration: Approximately 50 minutes

Do or Die: Things Self-Storage Managers Must Do to Make Ownership Happy and Get PAID
If you’re a self-storage manager, your ultimate goal is to make money—for yourself as well your company. But in our highly competitive industry, this can be easier said than done. Our presenters will share their unique insights after working at all levels of facility operation. They’ll share things you can do to ensure a more profitable business, which will please your owner and put more money in everyone’s pocket.

You'll learn:

Why property maintenance matters and efficiencies you can employ
Why it’s critical to keep your website current and how to do it
How to watch your market, adjust your street rates and know your competition
Why you should “always be marketing” and how to achieve your goals
Why ancillary services matter and how you sell them to improve revenue

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Management 2024 Education Video Package

Delivering Personal Sales and Service in a Remote Self-Storage Environment

Mon, 27 May 2024 16:43:00 GMT

Our presenter will focus on two of the most important aspects of remote managed properties: sales and service. He’ll delve into ways to improve phone transactions, leads, the customer experience, and more.

Speaker: Frank Certo, Senior Vice President of Operations, The Storage Mall Management Group
Format: Streaming video
Duration: Approximately 50 minutes

Delivering Personal Sales and Service in a Remote Self-Storage Environment
Remotely managed self-storage properties are all the rage these days; but while a hub-and-spoke or fully remote business model can be successful, it comes with unique challenges. Our presenter will focus on two of the most important aspects of this operation type: sales and service. He’ll delve into ways to improve phone transactions, generate and close more online leads, provide a superior experience to customers, and more.

You'll learn:

Ways to generate sales leads for your remotely managed property
How to sell your inventory over the phone
How to convert digital leads to real-world rentals
How to upsell to online customers
Ways to improve customer retention, even without onsite staff

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Management 2024 Education Video Package

Adapting to Modern-Day Self-Storage Operation: Next-Level Insights for Experienced Managers

Mon, 27 May 2024 16:45:11 GMT

Learn specific strategies you should be employing to better operate and promote your self-storage facility and how they’ll benefit you and your customers.

Speaker: Cassie Dodgen, Owner and Operator, Learning Self-Storage LLC
Format: Streaming video
Duration: Approximately 50 minutes

Adapting to Modern-Day Self-Storage Operation: Next-Level Insights for Experienced Managers
Self-storage is an ever-changing industry with ever-greater supply. Experienced facility managers understand what this means: business adaptation! But what changes will help you better operate and promote your facility? Find out in this insightful session! Our presenter will share specific strategies you should be employing and how they’ll benefit you and your customers. She’ll also share creative ideas for soaring over the competitors in your market.

You'll learn:

What your customers expect from your business
How to use technology to your benefit
How to maximize revenue
Marketing strategies on which to focus
Key performance indicators to watch

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Management 2024 Education Video Package

Monitor, Study, Convert: Combining Tech and Data to Improve Your Self-Storage Business

Mon, 27 May 2024 16:18:51 GMT

Discover what reports and data from smart surveillance cameras and self-storage management software can tell you about business operation and help you improve the rental-conversion process.

Speaker: Mason Shaw, Director of Operations, American Storage South/Keep It Simple Storage Solutions
Format: Streaming video
Duration: Approximately 50 minutes

Monitor, Study, Convert: Combining Tech and Data to Improve Your Self-Storage Business
Whether your self-storage facility is traditional or remotely operated, paying attention to foot traffic can reveal a lot about customer behavior and help you adjust to improve the business. Discover what reports and data from smart surveillance cameras and management software can tell you about business operation and help you improve the rental-conversion process.

You'll learn:

How a remote-management model allows you to adjust business hours, staffing and structure
How to use smart cameras to track your facility foot traffic
Why customers still choose to visit the office
How to leverage data from customer interactions to improve the user experience
The data points that can help you improve business strategies

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Innovation 2024 Education Video Package

Blazing New Trails: Self-Storage Business Improvements You Can Make, Simply by Avoiding These Mistakes

Mon, 27 May 2024 15:19:07 GMT

In this session, our presenter will offer insight from their company’s personal wins and losses to help you steer clear of potential self-storage pitfalls.

Speaker: Scott Lewis, Cofounder and CEO, Spartan Investment Group LLC
Format: Streaming video
Duration: Approximately 50 minutes

Blazing New Trails: Self-Storage Business Improvements You Can Make, Simply by Avoiding These Mistakes
Mistakes are lessons learned. And when you go from being a brand-new self-storage start-up to a top-40 facility operator within four years, the lessons are plentiful. Our speaker will share important, first-hand insight from his experience of building the FreeUp brand, which operates more than 60 properties nationwide. Discover the blunders to be avoided as you grow your own team and portfolio.

You'll learn:

Insight to deal underwriting and due diligence
Potential pitfalls of hiring and team-building
Construction and design mistakes of which to be aware
What can go wrong when implementing new technology
How to steer clear of key operational and customer-service errors

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Big Picture 2024 Education Video Package

Inside Self-Storage 2024 Guidebook Series [Digital]

Tue, 19 Dec 2023 17:24:33 GMT

Big savings! The Inside Self-Storage 2024 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Two (2) Guidebooks
PDF Format

NOTE: These digital Guidebooks are in PDF format. Upon completion of purchase, they will be immediately available in your "My On-Demand Library."

Inside Self-Storage 2024 Guidebook Series [Digital]
Great savings! Now you can get both Guidebooks in the 2024 series in one convenient package. This premier bundle of digital publications saves you about $20 off the individual prices and features critical information and tips on self-storage building, investing, ownership, management and much more. The series includes:

Building/Investing Guidebook 2024 – Designed to help those interested in self-storage investing as well as those who want to establish or expand an operation, this publication addresses investing, finance, real estate, planning, development, design and construction.
Facility-Operation Guidebook 2024 – Designed for managers and owners, this book addresses key aspects to self-storage operation, providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

For more detailed descriptions of Guidebook contents, please refer to each individual product page by clicking on the linked title.

If you prefer to purchase the Guidebook Series in a softcover format, click here.

Inside Self-Storage 2024 Guidebook Series [Softcover]

Tue, 19 Dec 2023 17:31:34 GMT

Big savings! The Inside Self-Storage 2024 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Contents: Two (2) Guidebooks
Format: Softcover (USPS Shipping Required)

NOTE: The 2024 ISS Guidebooks are being printed. We expect pre-orders to ship no later than Jan. 19. If you don’t want to wait, you can instead purchase a digital copy, which will be immediately delivered to your “My On-Demand Library.” See the link to the digital version below..

Inside Self-Storage 2024 Guidebook Series [Softcover]
Great savings! Now you can get both Guidebooks in the 2024 series in one convenient package. This premier bundle of digital publications saves you about $20 off the individual prices and features critical information and tips on self-storage building, investing, ownership, management and much more. The series includes:

Building/Investing Guidebook 2024 – Designed to help those interested in self-storage investing as well as those who want to establish or expand an operation, this publication addresses investing, finance, real estate, planning, development, design and construction.
Facility-Operation Guidebook 2024 – Designed for managers and owners, this book addresses key aspects to self-storage operation, providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

For more detailed descriptions of Guidebook contents, please refer to each individual product page by clicking on the linked title.

If you prefer to purchase the Guidebook Series in a digital format, click here.

Averting Missed Opportunity: Things You Must Keep in Mind to Maximize Self-Storage Profitability

Mon, 27 May 2024 17:07:22 GMT

There are several important things self-storage owners overlook when it comes to facility operation. Find out what they are during this session, in which our presenter will help you amplify asset performance.

Speaker: Melissa Huff, Owner, Melissa’s Management & Consulting
Format: Streaming video
Duration: Approximately 50 minutes

Averting Missed Opportunity: Things You Must Keep in Mind to Maximize Self-Storage Profitability
Self-storage is the sexy new investment, and it certainly looks easy enough from the outside. But there are several important things many owners overlook when it comes to operating their facility. Some drive revenue, while others simply make the business easier to manage. Either way, when they’re forgotten, they can cause headaches down the line. Find out what they are during this session, in which our presenter will help you amplify asset performance.

You'll learn:

Critical operational strategies some owners forget
The right facility design for proper people and traffic flow
Ways to generate revenue beyond unit rentals
How to integrate technology with various business components
Ways to enhance the customer experience

This product is also included as part of the following discount packages:

Total Self-Storage Solutions 2024 Education Video Package
Self-Storage Operator Essentials 2024 Education Video Package
Self-Storage Ownership 2024 Education Video Package

Inside Self-Storage Facility-Operation Guidebook 2024 [Digital]

Tue, 19 Dec 2023 17:48:24 GMT

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

224 Pages
PDF Format

NOTE: This digital Guidebook is a PDF. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2024 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to revenue, sales, customer service, marketing, staffing, security, risk management, career development, technology, outsourcing and so much more. Topics include:

Revenue Management

Market change
Net operating income
Cash flow
Key performance indicators
Budgeting
Capital expenditures
Rental rates
Unit values
Fee structure
Tenant delinquency
Expenses
Tax issues
Operational challenges

Sales & Service

Sales skills
In-person strategies
Scripting
Buyer personas
Customer experience
Service tips
In-house call centers

Site Maintenance

Capital improvements
Efficiency and sustainability
Curb appeal
Office refresh
Retail area
Preventive planning
Roof maintenance
Door care
Security
Lighting
Asphalt
Landscaping
Pest prevention

Safety & Security

Crime prevention
Cybersecurity
Workplace violence
Employee theft
Emergency preparedness
Crisis management
Safety protocols
Site security

Legal & Insurance

Legal trends
Rental agreements
Lien sales
Tenant bankruptcy
Technology and privacy
Accessibility
Property liability
Vehicle storage
Insurance coverage and claims
Tenant insurance

Staffing

Labor challenges
Recruiting and hiring
Compensation
Company culture
Diversity, equity and inclusion
Policies and procedures
Incentives and retention
Training and development
Performance reviews
Employee discipline

Career Development

Career advancement
Changing companies
Owner aspirations
Interview advice
Communications
Social media dangers
Resolving conflict

Marketing

Grand-opening events
Lease-up
Budgeting
Market uncertainty
Brand-building
Website strategies
Digital tactics
Search engine optimization
Business listings
Online reviews
Artificial intelligence
Content strategies
Referrals
Organic and guerrilla strategies
Movies and television
Promotional partnerships

Technology

Trending tools
Needs assessment
Contactless rentals
Automation
Management software
Internet of Things
Artificial Intelligence
Tech support
Collections
Smart locks
Two-way video
Revenue management
QR codes
Mobile apps

Outsourcing

Service contractors
Third-party management
Human resources
Site maintenance
Call centers
IT support
Pest control

Add-On Services

Retail
Technology upgrades
Truck rentals
Boat/RV storage
Wine storage
Billboards
Ancillary alternatives

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2024 series, click here.

Inside Self-Storage Facility-Operation Guidebook 2024 [Softcover]

Tue, 19 Dec 2023 17:31:34 GMT

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

Format: Softcover (USPS Shipping Required)
Length: 224 Pages

Inside Self-Storage Facility-Operation Guidebook 2024 [Softcover]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to revenue, sales, customer service, marketing, staffing, security, risk management, career development, technology, outsourcing and so much more. Topics include:

Revenue Management

Market change
Net operating income
Cash flow
Key performance indicators
Budgeting
Capital expenditures
Rental rates
Unit values
Fee structure
Tenant delinquency
Expenses
Tax issues
Operational challenges

Sales & Service

Sales skills
In-person strategies
Scripting
Buyer personas
Customer experience
Service tips
In-house call centers

Site Maintenance

Capital improvements
Efficiency and sustainability
Curb appeal
Office refresh
Retail area
Preventive planning
Roof maintenance
Door care
Security
Lighting
Asphalt
Landscaping
Pest prevention

Safety & Security

Crime prevention
Cybersecurity
Workplace violence
Employee theft
Emergency preparedness
Crisis management
Safety protocols
Site security

Legal & Insurance

Legal trends
Rental agreements
Lien sales
Tenant bankruptcy
Technology and privacy
Accessibility
Property liability
Vehicle storage
Insurance coverage and claims
Tenant insurance

Staffing

Labor challenges
Recruiting and hiring
Compensation
Company culture
Diversity, equity and inclusion
Policies and procedures
Incentives and retention
Training and development
Performance reviews
Employee discipline

Career Development

Career advancement
Changing companies
Owner aspirations
Interview advice
Communications
Social media dangers
Resolving conflict

Marketing

Grand-opening events
Lease-up
Budgeting
Market uncertainty
Brand-building
Website strategies
Digital tactics
Search engine optimization
Business listings
Online reviews
Artificial intelligence
Content strategies
Referrals
Organic and guerrilla strategies
Movies and television
Promotional partnerships

Technology

Trending tools
Needs assessment
Contactless rentals
Automation
Management software
Internet of Things
Artificial Intelligence
Tech support
Collections
Smart locks
Two-way video
Revenue management
QR codes
Mobile apps

Outsourcing

Service contractors
Third-party management
Human resources
Site maintenance
Call centers
IT support
Pest control

Add-On Services

Retail
Technology upgrades
Truck rentals
Boat/RV storage
Wine storage
Billboards
Ancillary alternatives

If you prefer to purchase this guidebook in a digital format, click here. To view other guidebooks in the 2024 series, click here.

Total Self-Storage Solutions 2023 Education Video Package

Wed, 07 Jun 2023 21:04:03 GMT

Get 42 seminars addressing the full spectrum of self-storage: development, construction, investment, ownership, management, marketing, technology and more. Enjoy significant savings!

Format: Streaming video
Duration: Approximately 42 hours

Total Self-Storage Solutions 2023 Education Video Package

Streaming video is now available in discount packages! Now you can get all 42 sessions from the Building, Editor’s Choice, Investing, Operations, Technology, Wealth and Staffing education tracks at the 2023 Inside Self-Storage World Expo in one convenient bundle. This product offers significant savings off the individual video prices and features self-storage experts discussing important topics related to self-storage development, construction, customer experience, investment, ownership, management, marketing, technology, legal issues and more. It includes:

Self-Storage Building 2023 Education Video Package

Does This Site Make Sense? Where to Build Self-Storage in Today’s Shifting Market
Value Engineering in Self-Storage: Cinching the Purse Strings on Your Next Construction Project
Exceeding Expectations of Self-Storage With Aesthetically Superior Design
My Pain, Your Gain: The Hard Lessons I’ve Learned About Building Self-Storage
Never Break the (Supply) Chain: Sourcing Materials and Prices for Self-Storage Projects
Driving Success: Designing Vehicle Flow and Parking for Your Self-Storage Property
Living the Dream: How We Built Our First Self-Storage Facility and Lessons Learned

Self-Storage Editor’s Choice 2023 Education Video Package

Self-Storage Meets the Blockchain: Social Tokens and How They Could Transform Industry Investing
Surviving the Forest of Social Media: How Any Self-Storage Operator Can Make It on Their Own
The One Stop Way: Why and How We Turned Our Self-Storage Portfolio Into a Self-Sustaining Brand
Smooth Sailing or Bumpy Ride? Operators Share Their Boat/RV-Storage Triumphs, Tragedies and Tips
Inside the Box, Outside the Lines: Real-Life Innovation in Self-Storage Conversion Projects
Federal Laws That Apply to Your Local Self-Storage Facility and How They Impact Your Business
What You Need to Know About Digital Marketing in the New Era of Data Privacy

Self-Storage Investing 2023 Education Video Package

What’s What in Self-Storage Real Estate? Living in the Now, Forecasting the Future
Interpreting Self-Storage Facility Value in Today’s Changeable Market
Getting Self-Storage Owners to Sell Their Facilities: Insider Acquisition Tips
Traversing the Sea of Self-Storage Finance, No Matter the Economic Climate
The Newbie Investor’s Guide: Finding a Successful Start in Self-Storage
Getting Out, Cashing In: Positioning Your Self-Storage Property for Sale
Securing Funds in a Time of Uncertainty: Insight to Self-Storage Underwriting

Self-Storage Operations 2023 Education Video Package

30 Things I Wish I Knew Before I Started My Self-Storage Operation
Going Nuclear With Your NOI: Ways to Ignite Income, Defuse Expenses and Fuel Facility Value
The Self-Storage Metrics Every Manager Must Know—and Leverage—to Be Utterly Indispensable
The Perfect Marketing Mix: Blending Digital and Traditional Tactics to Get More Business in the Door
Their Perception Is Your Reality: How to Influence the Key Groups That Determine Self-Storage Success
Which Way Is Up? Where Google Is Headed and How It’s Going to Help You Outrank Competitors
The Self-Storage Glow-Up: 5 Things Your Facility Needs to Be the Best Revenue-Getter

Self-Storage Technology 2023 Education Video Package

Avoiding Overload: How to Honestly Evaluate Your Self-Storage Technology Needs
Insider Tips for Automating Self-Storage and Making That Coveted Mailbox Money
Wielding Technology to Centralize—and Futurize—Your Self-Storage Sales Center
Shopping for Self-Storage Software? Guidance to Help You Grasp Types, Features and Benefits
How I Turned My Family's Self-Storage Operation on Its Head: An Automation Case Study
Running Defense: What You Need to Keep Your Self-Storage Facility Safe and Secure
Don’t Be a Cyber Sucker! Protecting Your Self-Storage Business From Online Attack

Self-Storage Wealth 2023 Education Video Package

5 Things You Must Know to Raise Money for Your Next Self-Storage Venture
Making Millions in Self-Storage: How to Find Opportunities, Outwit Competitors and Win Deals
Fast-Tracking Your Self-Storage Investment Portfolio: What It Takes and Lessons Learned
Getting Tactical About Taxes: Clever Strategies for Expanding Your Self-Storage Empire
For more detailed descriptions, please refer to the individual product pages.

Self-Storage Staffing 2023 Education Video Package

Hiring Hell? Securing Top-Quality Self-Storage Staff, Even in Today’s Infernal Labor Market
The Intrapreneur Work Culture: What It Is and How Your Self-Storage Operation Can Get One
Give Them What They Want! Secrets to Staff Compensation, Motivation and Retention

For more detailed descriptions, please refer to the individual product pages.

Self-Storage Operator Essentials 2023 Education Video Package

Wed, 07 Jun 2023 21:08:07 GMT

Get 21 education sessions that address important aspects of self-storage facility operation. This discount bundle addresses issues of sales, service, marketing, revenue, staffing, technology, legal and more.

Format: Streaming video
Duration: Approximately 21 hours

Self-Storage Operator Essentials 2023 Education Video Package

Streaming video is now available in discount packages! Now you can get 21 sessions from the Operations, Technology, Staffing and Editor’s Choice education tracks at the 2022 Inside Self-Storage World Expo in one convenient bundle. This product offers significant savings off the individual video prices and features self-storage experts discussing important topics related to self-storage facility operation, including sales, customer service, marketing, revenue management, staffing, technology, legal compliance and more. It includes:

Self-Storage Operations 2023 Education Video Package

30 Things I Wish I Knew Before I Started My Self-Storage Operation
Going Nuclear With Your NOI: Ways to Ignite Income, Defuse Expenses and Fuel Facility Value
The Self-Storage Metrics Every Manager Must Know—and Leverage—to Be Utterly Indispensable
The Perfect Marketing Mix: Blending Digital and Traditional Tactics to Get More Business in the Door
Their Perception Is Your Reality: How to Influence the Key Groups That Determine Self-Storage Success
Which Way Is Up? Where Google Is Headed and How It’s Going to Help You Outrank Competitors
The Self-Storage Glow-Up: 5 Things Your Facility Needs to Be the Best Revenue-Getter

Self-Storage Technology 2023 Education Video Package

Avoiding Overload: How to Honestly Evaluate Your Self-Storage Technology Needs
Insider Tips for Automating Self-Storage and Making That Coveted Mailbox Money
Wielding Technology to Centralize—and Futurize—Your Self-Storage Sales Center
Shopping for Self-Storage Software? Guidance to Help You Grasp Types, Features and Benefits
How I Turned My Family's Self-Storage Operation on Its Head: An Automation Case Study
Running Defense: What You Need to Keep Your Self-Storage Facility Safe and Secure
Don’t Be a Cyber Sucker! Protecting Your Self-Storage Business From Online Attack

Self-Storage Staffing 2023 Education Video Package

Hiring Hell? Securing Top-Quality Self-Storage Staff, Even in Today’s Infernal Labor Market
The Intrapreneur Work Culture: What It Is and How Your Self-Storage Operation Can Get One
Give Them What They Want! Secrets to Staff Compensation, Motivation and Retention

Self-Storage Editor’s Choice 2023 Education Video Package

Surviving the Forest of Social Media: How Any Self-Storage Operator Can Make It on Their Own
The One Stop Way: Why and How We Turned Our Self-Storage Portfolio Into a Self-Sustaining Brand
Federal Laws That Apply to Your Local Self-Storage Facility and How They Impact Your Business
What You Need to Know About Digital Marketing in the New Era of Data Privacy

For more detailed descriptions, please refer to the individual product pages. This product is also included as part of the following discount package:

Total Self-Storage Solutions 2023 Education Video Package

Wielding Technology to Centralize—and Futurize—Your Self-Storage Sales Center

Wed, 07 Jun 2023 20:51:25 GMT

Glimpse into the future of self-storage leasing in which tech tools and strategies allow for remote management and hybrid operational models that help centralize sales and facilitate self-guided experiences.

Speaker: Phil Murphy, President, Next Door Self Storage/CallPotential
Format: Streaming video
Duration: Approximately 50 minutes

Wielding Technology to Centralize—and Futurize—Your Self-Storage Sales Center

Traditionally, self-storage rentals have been handled by onsite managers, but owners are increasingly using centralized sales teams to create efficiencies and facilitate self-guided experiences. Physical offices are condensing, and customer service is being supplemented by technology. In this session, get a glimpse into the future of leasing in which tech tools and strategies allow for remote management and hybrid operational models.

You'll learn:

The benefits and drawbacks of a centralized leasing strategy
The different operating models of traditional, hybrid and remote property management
What the future rental office looks like
How to create a great customer experience with no onsite manager
Strategies to increase rental conversions and improve income

This product is also included as part of the following discount packages:

Inside Self-Storage 2023 Guidebook Series [Digital]

Tue, 13 Dec 2022 18:00:59 GMT

Big savings! The Inside Self-Storage 2023 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Two (2) Guidebooks
PDF Format

NOTE: These digital Guidebooks are in PDF format. Upon completion of purchase, they will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage 2023 Guidebook Series [Digital]
Great savings! Now you can get both Guidebooks in the 2023 series in one convenient package. This premier bundle of digital publications saves you about $20 off the individual prices and features critical information and tips on self-storage building, investing, ownership, management and much more. The series includes:

Building/Investing Guidebook 2023 – Designed to help those interested in self-storage investing as well as those who want to establish or expand an operation, this publication addresses investing, finance, real estate, planning, development, design and construction.
Facility-Operation Guidebook 2023 – Designed for managers and owners, this book addresses key aspects to self-storage operation, providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

For more detailed descriptions of Guidebook contents, please refer to each individual product page by clicking on the linked title.

If you prefer to purchase the Guidebook Series in a softcover format, click here.

Inside Self-Storage 2023 Guidebook Series [Softcover]

Tue, 13 Dec 2022 18:16:38 GMT

Big savings! The Inside Self-Storage 2023 Guidebook Series contains both publications at a discount of about $20. Get detailed insight on building, investing, ownership, management and more.

Contents: Two (2) Guidebooks
Format: Softcover (USPS Shipping Required)

NOTE: Please allow up to three business days for the processing of your order.

Inside Self-Storage 2023 Guidebook Series [Softcover]
Great savings! Now you can get both Guidebooks in the 2023 series in one convenient package. This premier bundle of digital publications saves you about $20 off the individual prices and features critical information and tips on self-storage building, investing, ownership, management and much more. The series includes:

Building/Investing Guidebook 2023 – Designed to help those interested in self-storage investing as well as those who want to establish or expand an operation, this publication addresses investing, finance, real estate, planning, development, design and construction.
Facility-Operation Guidebook 2023 – Designed for managers and owners, this book addresses key aspects to self-storage operation, providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

For more detailed descriptions of Guidebook contents, please refer to each individual product page by clicking on the linked title.

If you prefer to purchase the Guidebook Series in a digital format, click here.

Inside Self-Storage Facility-Operation Guidebook 2023 [Digital]

Tue, 13 Dec 2022 21:07:03 GMT

This Guidebook addresses key aspects to self-storage ownership and management providing insight to revenue, sales, legal issues, marketing, maintenance, liability, technology, security and much more.

248 Pages
PDF Format

NOTE: This digital Guidebook is a PDF. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2023 [Digital]
Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security, risk management, career development, technology and so much more. Topics include:

Revenue Management

Inflation
Budgeting
Financial statements
Rental rates
Unit values
Fee structure
Collections
Auctions
Expenses
Tax issues
Occupancy
Facility audits

Sales & Service

Sales skills
Scripting
Customer experience
Service tips
Tenant onboarding
Communications
Service challenges

Site Maintenance

Curb appeal
Task lists and guides
Office refresh
Retail area
Roof maintenance
Door care
Signage
Fence retrofit
Pest prevention
Rental trucks
Summer tips
Winter prep
Hiring vendors

Safety & Security

Personal protection
Health and safety
Personal injury
Crime prevention
Employee theft
Emergency preparedness
Crisis management
Cybersecurity
Site security
Access control

Legal & Insurance

Legal trends
Rental agreements
Wrongful sales
Death, divorce and disappearance
Tenant bankruptcy
Vehicle storage
Loitering and habitation
Search and seizure
Cashless payments
Insurance coverages and claims
Tenant insurance

Staffing

Labor challenges
Policies and procedures
Recruiting and hiring
Compensation
Training
Company culture
Incentives and retention
Performance reviews
Discipline
Conflict resolution
Remote working

Career Development

Team attitude
Ownership mindset
Self-improvement
Goal-setting
Job skills
Communications
Career advancement
Battling burnout

Marketing

Brand-building
Budgeting
Audience development
Common mistakes
Tracking results
Digital strategies
Website strategies
Search engine optimization
Link-building
Content strategies
Video tips
Email tactics
Graphic design
Social media
Community relations

Technology

Needs assessment
Maintenance
Management software
Contactless rentals
Remote management
Kiosks
Internet of Things
Omnichannel
Chatbots
Security components
Access control
Drones

Outsourcing

Service contractors
Third-party management
Human resources
Staff training
Technology evaluations
Call centers
Site maintenance
Marketing support

Add-On Services

Retail
Boat/RV storage
Truck rentals
Wine storage
Art storage
Flex workspace
Tenant insurance
Tenant-protection plans
Cell towers

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2023 series, click here.