Find out why self-storage facilities should be taxed differently than other types of commercial real estate and learn how you can lower your taxes through an appeals process with your local assessor.

Learn about common self-storage operational mistakes and how to correct them, including who to trust to run a facility, common marketing errors, how to underwrite property income and expenses, and more.

This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.

Learn how to evaluate potential sites, avoid common pitfalls and mitigate financial risks during the self-storage conversion process. Understand design challenges, regulation issues and more.

If you’re on the fence about building a self-storage facility, this session provides decision-making insight to location, types of development, construction costs and business goals.

Learn how the key terms and conditions in a self-storage rental agreement—limitation of value, non-bailment, insurance, lien-sale rights and tenant termination—impact your legal relationship with customers.

Get practical tips on improving the Web presence of your self-storage operation. Learn SEO and pay-per-click strategy, how to reach new customers online, strategies to compete with larger operators, and more.

Are you prepared to act in the event of a disaster? Learn what crises can impact a self-storage business, what first-response actions should be made, and how to minimize injury to tenants, staff and property.