This book addresses the skills self-storage managers need to be successful: sales, collections and time management. Readers will learn to rent more space, collect more money and get it all done efficiently.

Author: Bob Copper, Owner, Self Storage 101
Format: Softcover (USPS Shipping Required)
Length: 113 Pages

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Managing a Self Storage Property Effectively and Professionally
Self-storage is a highly manager-centric business. There are few business models in which the success or failure of the business is so clearly and intricately intertwined with the manager's skills, personality, customer-service attitude and common sense. Professional self-storage managers need three primary skills to succeed: sales, collections and time management. In this book, our author discusses all three in detail, helping managers to succeed at the highest levels of performance. Readers will learn how to rent more space, collect more money and get it all done in an efficient manner through this comprehensive yet simple-to-understand book.

Topics include:

• Why self-storage managers fail to succeed
• Characteristics of a successful manager
• Customer motivations
• Why you need and how to create an effective sales presentation
• Why collections are important
• Types of collections calls
• Steps to effective collections
• Documenting collections efforts
• Effective time-management skills and tools
• Time-management exercises

To view the companion workbook for this product, click here. To purchase a combination package that contains this book as well as the workbook for a discounted price, click here.

Bob Copper is the partner in charge of industry consulting firm Self Storage 101 and founder of Copper Storage Management, a third-party management company that specializes in automated self-storage operation. As a prominent consultant, author, speaker and trainer, Bob has worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a self-storage owner himself, he has a unique perspective that relates to working with other operators. Bob and his team have conducted countless facility audits and operational reviews, market studies, and due-diligence projects. They are sought out for their unbiased opinions and many successful and productive years of experience. Bob's books, training webinars and live sessions are among the most popular in the business.