This detailed, comprehensive guide instructs facility owners and managers in how to manage the day-to-day functions of a self-storage facility, from opening and closing the office to everything in between.

Author: Bob Copper, Owner, Self Storage 101
Format: Softcover (USPS Shipping Required)
Length: 150 Pages

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Self Storage Facility Operations Manual
No self-storage facility can run effectively and efficiently without a comprehensive operations manual. This detailed, comprehensive guide instructs facility owners and managers in how to manage the day-to-day functions of a self-storage facility, from opening and closing the office to everything in between. It will assist industry professionals in setting forth the policies and procedures by which their company will operate.

Topics include:

• Opening and closing the management office
• Paperwork flow
• Reviewing daily reports
• Daily tasks and office set-up
• Renting storage space of all kinds
• Effective sales
• Cross selling
• Taking payments
• Vacating a space
• Managing delinquent tenants
• The lien process
• Handling upset customers
• Selling merchandise
• Disclosure of information
• Miscellaneous customer issues
• Facility safety and maintenance
• Handling emergencies
• Security procedures
• Site forms appendix

Bob Copper is the partner in charge of industry consulting firm Self Storage 101 and founder of Copper Storage Management, a third-party management company that specializes in automated self-storage operation. As a prominent consultant, author, speaker and trainer, Bob has worked extensively with hundreds of self-storage owners, operators and managers to develop strategies for operational improvement, revenue growth and value enhancement. As a self-storage owner himself, he has a unique perspective that relates to working with other operators. Bob and his team have conducted countless facility audits and operational reviews, market studies, and due-diligence projects. They are sought out for their unbiased opinions and many successful and productive years of experience. Bob's books, training webinars and live sessions are among the most popular in the business.