Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success
Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.
Speaker: William Gray, Regional Manager, Iron Guard
Format: Streaming Video
Duration: 48 minutes
Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success
Excellent service is critical to the success of a self-storage operation. Our presenter helps identify when the customer experience actually begins and share strategies you can follow to exceed customer expectations and increase occupancy and income. He presents service do’s and don’ts and outlines a path to enhance your operation. You’ll learn:
- When customer service really begins
- How the phone and social media impact customer service
- The role of curb appeal in the customer experience
- Proper ways to handle service issues
- Steps to follow during the sales process and afterward to create customer loyalty
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
