The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers
We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Discover how to take every aspect of the customer experience to a new level.
Speaker: Stephanie Tharpe, Senior Vice President of Operations, A+ Storage of Tennessee LLC
Format: Streaming Video
Duration: 43 minutes
The Lost Art of Service: Creating a Magical Experience for Self-Storage Customers
We’ve all learned proven techniques to close a self-storage sale, but how do we go above and beyond for our customers? Facility managers have the unique opportunity to make a difference for prospects and tenants, which can have a huge impact on the bottom line. In this session, discover how to take every aspect of the customer experience to a new level.
You’ll learn:
- The real needs of your customer
- Why they don’t care about you and what to do about it
- How to create an unforgettable experience from start to finish
- Easy tips that will empower you to make a difference
- Why your customers need you during their entire stay, not just at move-in
This product is also available in DVD format, both as a single and as part of the following discount packages:
Format: VID
