Staff training is a powerful tool for improving self-storage site performance. Learn the expectations, policies and routines that should be set for every employee level.

Speakers: Donna Edwards, Self-Storage Consultant and Former Facility Manager; Kevin Edwards, General Manager, Prime Group Holdings
Format: Streaming Video
Duration: 50 minutes

Up to Speed: Training Programs for New and Seasoned Self-Storage Managers
Whether they’re well-seasoned, full-time managers or part-timers hired for periodic support, all self-storage employees benefit from training and continued educational enrichment. In fact, staff training is one of the most powerful tools owners have to ensure top site performance. Our presenters will discuss the expectations, policies and routines that should be laid out in plain, easy-to-follow language for every level of staff and duration of employment.

You’ll learn:

• How to build an effecting training program from scratch
• The importance of consistency, whether training new or existing staff
• How to effectively leverage flexible training
• How to gather useful resources from associations, organizations and even competition
• Why continued education and training for experienced team members is necessary

This product is also available in DVD format.