Way Beyond the Phone: Call-Center Innovation and What It Can Do for Your Self-Storage Business
Call-center services have evolved well beyond answering the phone. Learn about the latest innovations that can save time, money and headaches while strengthening your self-storage operation.
Speaker: John Traver, CEO, XPS Solutions
Format: Streaming video
Duration: Approximately 54 minutes
Way Beyond the Phone: Call-Center Innovation and What It Can Do for Your Self-Storage Business
Call centers have been an industry staple for years, but today’s services go well beyond answering the phone. Technology has transformed the call center of the past into the support center of the future. Modern providers strive to be an extension of your business, improving the user experience for customers and facility staff. Learn how innovation in this area can save time, money and headaches while strengthening your operation.
You’ll learn:
- How the REITs are leveraging their call centers to conquest market share
- The four measurable Cs: coverage, cost, care, convenience
- How to implement the four mediums of communication with today’s tenants
- Call-center technology and tools that can increase conversions and average length of stay
- Advantages and drawbacks of working with a call center and how to choose the right partner
This product is also included as part of the following discount packages:
Format: VID
