This session will help you select the optimum model for a particular site to maximize the potential of a self-storage property. Get insight to building styles, design trends and innovative techniques.

Find out which self-storage insurance coverages you need and in which amounts as well as optional coverages to consider, how to review a policy, tips for choosing a broker and more.

Learn the essentials of self-storage marketing, including e-mail campaigns, customer-review programs, online strategies, social media, community marketing and other tactics you can implement now.

Learn why facility auditing is a critical part of successful self-storage operation as well as things to look for during an audit, tools to facilitate the process, and what to do when you find red flags.

Learn effective sales strategies for closing every self-storage rental as well as tips for overcoming customer objections, achieving service excellence, handling difficult service situations and more.

This instructive, practical session shares time- and task-management skills for self-storage facility managers, including tips for prioritization and ways to avoid procrastination.

Learn root causes of job burnout, how to recognize it in yourself and others, how it can impact revenue and customer service, and how to correct the problem. Get tips to reinvigorate yourself and coworkers!

This session, presented by an industry attorney, addresses some of the common legal questions asked by new self-storage managers and provides the answers they need to successfully run their facility.