Inside Self-Storage Store

Self-Storage Retail Results: Merchandising, Sales and More

Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.

Item: 4332553956001
Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success

Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.

Item: 4332617139001
Studying Your Self-Storage Competitors and Leveraging the Data

Are you leveraging competitor information to benefit your self-storage business? Learn how touring and promoting referrals with competitors and other tools can be used to market your points of differentiation.

Item: 4331278978001
The Anatomy of a Good Self-Storage Phone-Sales Call and Script

This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.

Item: 4332681146001
World-Class Tactics That Drive Self-Storage Sales

Learn the most effective ways to get a self-storage prospect’s attention and close the deal, including tips on scripts, different customer types, maximizing inbound leads, sales reporting and more.

Item: 4332681217001
Customer Service 101: Providing a Superior Self-Storage Experience

This book by industry expert Bob Copper provides proven ideas and techniques for delivering the highest level of customer service, thereby creating customer satisfaction and ensuring business success.

Item: ISS248
Sales 101: Using Effective Sales Techniques to Rent More Units

This book shares common-sense ideas and techniques to teach anyone how to succeed at self-storage sales, enabling you to rent more space and generate more revenue.

Item: ISS249
Complete Self Storage Handbook

This concise and comprehensive handbook by industry expert Bob Copper contains all the tools the independent self-storage operator needs to run a successful business. It's a perfect day-to-day companion.

Item: ISS253
Self-Storage Key of Knowledge: Manager-Training Kit [USB Drive]

This USB drive contains an essential set of written and recorded training materials designed to train self-storage managers on collections, customer service, facility management and sales.

Item: ISS376
Self-Storage Key of Knowledge: The Complete Facility-Operation Kit [USB Drive]

This USB drive contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, facility operation, revenue management and sales.

Item: ISS375