Day-to-Day Management
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Serving Self-Storage Customers: Do’s, Don’ts and the Path to Success
Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.
Item: 4332617139001 -
Studying Your Self-Storage Competitors and Leveraging the Data
Are you leveraging competitor information to benefit your self-storage business? Learn how touring and promoting referrals with competitors and other tools can be used to market your points of differentiation.
Item: 4331278978001 -
The 5 Mistakes We Made in Self-Storage (And How We Fixed Them)
Learn about common self-storage operational mistakes and how to correct them, including who to trust to run a facility, common marketing errors, how to underwrite property income and expenses, and more.
Item: 4331247093001 -
The Anatomy of a Good Self-Storage Phone-Sales Call and Script
This session will help self-storage managers perfect their phone-sales script and presentation. Learn the five parts of a sales call, how to increase your “kill rate,” closing techniques and more.
Item: 4332681146001 -
What to Do When It All Goes Wrong: Disaster Planning and Crisis Management for Self-Storage Operations
Are you prepared to act in the event of a disaster? Learn what crises can impact a self-storage business, what first-response actions should be made, and how to minimize injury to tenants, staff and property.
Item: 4332692369001 -
Self Storage Facility Operations Manual
This detailed, comprehensive guide instructs facility owners and managers in how to manage the day-to-day functions of a self-storage facility, from opening and closing the office to everything in between.
Item: ISS255 -
How to Make Money in Self-Storage Combo Pack
Great price! This combo gives you both books in the "How to Make Money in Self-Storage" series at a more than 20 percent discount. Get maximum strategies for increasing income and equity and reducing expenses!
Item: ISS238 -
Managing a Self Storage Facility - Book and Training Workbook Combo
This discounted combo package by industry expert Bob Copper includes a book and companion training manual that will help self-storage operators manage their properties effectively and professionally.
Item: ISS250 -
Managing a Self Storage Property Effectively and Professionally
This book addresses the skills self-storage managers need to be successful: sales, collections and time management. Readers will learn to rent more space, collect more money and get it all done efficiently.
Item: ISS252 -
Managing a Self Storage Facility Training Workbook
This is a companion training tool for the book "Managing a Self Storage Property Effectively and Professionally." Facility operators can use these resources as part of their own in-house training program.
Item: ISS251
